hamtam 寫:
Hi Ichiro,
Thank you for your explanation.
My point is Smartone should not cheat customers by saying there is a Int'l roaming service but in fact it is a "home return call service", please find below part of my Smartone plan written on the statement :
你的增值服務: 來電顯示 HK$0.00
來電待接及電話會議 HK$0.00
138 留言信箱服務 HK$0.00
免費來電轉駁組合 HK$0.00
國際漫游服務 (包括中國)
If you are a ordinary customer, do you know this is not a direct IDD call but a "home return call" service ? Sometimes it is very hard to wait for the Smartone return call during travel because you are in motion. You may pass through the area where there is no mobile signal when you are in the bus or subway. There is no choice for customers to choose from.
I think you are rather lucky because Smartone did not charge you when your mother was not home. I did not have the luck, I called my home many times but nobody was there, as a result, several $10 were charged by Smartone.
The CS of Smartone also confirmed that the "home return call roaming service" charges from the beginning of the dailing tone.
Have a nice day.
that's strange - i know they charge from the moment the phone starts to ring, but that only applies when someone picks up the phone on the other end. if no one picks up the phone, the call will be not charged gar wor. let me investigate sin.
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