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同意你講法

yes. thanks for your support

it cut my telephone conference but after i complain they givethe service back to me

Yes, they give u back.
but it's not easy... the CS will ask you many times " Do you know how to use the service ? "
Even if u told them u have used it many times, they will ask you to try again... and ask you to hang up and tried !!!

So I told the CS, JUST NOW I TRIED.... and the CS felt very curious and said " HOW DID YOU TRY ? WE ARE ON THE PHONE NOW ! ". The CS is very LOW B and annoying, I told them many times I tried and I can't use, they will think you don't know how to use the service and even if u said u just tried, they still don't believe... Well, I called with my home phone and I test the service with my mobile... what is the problem, why I can't try when I am talking to the CS... but the CS just keep asking me as if I am the suspect.... SHIT..

then I finally called the CS which follow my case transffered by OFTA, then I can get the conference call service without explaining and being question....

So, u think SMARTONE don't know people complain they cut " Conference call " ? I don't think so, they just pretend they didn't cut and ask the customer to try and try again and said the customer don't know how to use as SmarTone have a " SO CALL " official method for using the Conference call.... then tell you once again and hang u up, so they don't need to re-activate the conference service for you.... They are really " SMART one"...

i did not get the same case as you...i rang them...the lady said do you know how to use conference and i said yes...afterwards she said try again in 5mins and it works again

oh... then it's good for you.
hope you enjoy SmarTone service

to be honest...i had come across cases similar to yours which the CS doesn't know how to answer or solve my problem and also wasted my time and their time so i don't really enjoy smartone service...they always charge me extra for extra usage of gprs which i had to ring up the customer service every month to get my money back and still complaining the $18 till they change back to free...i will ring them once or twice a week to annoy them

that's why we need to complaint lor.
I don't think only we two encounter this problem

i regret changing from one2free to smartone but i will keep complaining

Same for me, from One2Free to SmarTone.
Really BIG DIFFERENT.

there is only one thing they are the same... The Price...

We should remember this slogan.
SmarTone --- Pay Pricey, Service Lousy!!!

haha...i love you slogan..let me use it for my signature

anyway...i still have 14months till my contract ends...when my contract ends i will change either to one2free or sunday

smartone really gives a bad image to both of us or even to alot of people

Yes, so we must keep complaining.

Haha... Thanks for your support.

we are on the same boat brother

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SmarTone=Pay Pricey, Service Lousy!!!

Yes ah.
not only us. I think more than a million ppl are on the same boat.

i just complained again when i wanted to watch the headline this evening when they want to charge me even for free news

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SmarTone=Pay Pricey, Service Lousy!!!